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3/1/21 Update on how our offices are handling COVID-19


We continue to monitor the latest news about COVID-19.  The health and well-being of our staff and clients remains our top priority.  As we open our lobbies, we will be making a few changes in the way we conduct business.  

For the safety of our staff and guests:

  • DO NOT ENTER if you have SYMPTOMS of or EXPOSURE to COVID-19!

  • Each of our offices has two signs posted on the door. Please take a moment to read this safety information before entering.

  • Each lobby is restricted to 2 clients in it at a time.  

  • Public restrooms are closed.

Effective Monday, March 1, 2021 lobbies will reopen, however:

  • We recommend making an appointment if you need to meet with someone in person to avoid congestion in the lobby;

  • Or give us a call at 419-782-7176 or 419-596-3848. We are able to assist you with all transactions via phone, limiting the need for you to come to the office.

  • There is a mail slot available by our front doors if you have something to drop off.

  • Additionally, for the safety of our customers and employees, our Continental location will continue to not be open on Saturdays.


With the wide spread of the COVID 19, we wanted to let all of our customers know that you can call our offices and make payments over the phone with credit or debit cards and even in some cases (depending on the company you are with) with your checking accounts. You can also make payments online 24/7 as well - check out this link to our web page that has all of that information. If you are having issues making your payments during this crisis, please give us a call and we can try to assist you with some other payment options.

Everything can be handled remotely by phone, text, chat or email.  Additionally, we have the capabilities to send you documents to e-sign to your email or text them to your phone, should that be more convenient for you as well.


We are here to help, and we thank you for your understanding during these difficult times. We appreciate your business!

Stay healthy everyone!

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