top of page

Frequently Asked Questions

  • What does "full coverage" mean?"
    Full coverage typically means that the insurance policy has both liability coverage and coverage for damage to your vehicle. The term full coverage does not necessarily mean that everything is covered no matter what happens. Your Auto insurance Policy Declaration page lists the coverage you have selected.
  • How do I know if I have the right coverage?
    With your quote, you won't be able to choose coverages that don't apply to you. If you're unsure, you can speak directly with an agent who can answer your questions.
  • What is uninsured mototrist coverage?
    Around 13% of drivers do not have auto insurance, so this coverage helps protect you if you are hit by a driver without auto insurance or if the driver does not have enough coverage to pay for any damages or injury they have caused.
  • What is the best coverage?
    Each person needs their own coverage that is specific to them. We can help you to have the best coverage for your needs.
  • What impacts my car insurance price?
    Price impacts include: teenage drivers, age, vehicle usage, at-fault accidents, not-at-fault and one-car accidents, traffic or speeding tickets, location, coverage selections, how you pay, milage, credit, continuous insurance, and engine size.
  • How often should I renew my life insurance policy?
    Your life insurance needs can change over time, so periodically checking can be beneficial. Some people will check every year, every five years, but you may want to look into updating your policy when your income significantly changes, or if you experience a a major life change. You can learn more here.
  • What information do you need to get me a quote?
    Check out the form here.
  • Do I really need insurance?
    Yes! Insurance can help you get back on track after an incident and keep you protected. Although coverage may seem unnecessary at times, it can be a good alternative to large expenses in the future.
  • What can a quote do?
    A quote is an estimate of what your rate could be with a potential insurance carrier. These are subject to change depending on how much information you give at the time of the quote. Typically, 3-5 quotes can help give you an idea of what is available, and you can get yours here.
  • How do I make a claim?
    You can call our Defiance office at 419-782-7176 or our Continental office at 419-596-3848. If you additional help from our partners, you can click here to get in contact with their website, or call their after-hours hotline.
  • How do I make an online payment?
    You can make a payment through one of our insurance partners here.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

If you have any additional questions, please contact us!

bottom of page